Responsible Gambling

We view gambling as a fun way to spend free time, but we know it can become a problem for some people. Our Parimatch team works hard to provide a safe environment by offering tools that help you stay in control of your habits. We never continue a business relationship with anyone who shows signs of a gambling disorder or addiction.

Protection of Minors

Our services and gambling sites are strictly for people aged 18 and older. We verify the age of every player to ensure no minors access our games.

  • You must provide a valid ID, passport, or driver’s license plus proof of residence before you can deposit or bet;
  • We close accounts permanently if a user fails to provide valid identity documents;
  • We recommend that parents use filtering software like betblocker.org or gamban.com to prevent children from accessing gambling sites.

Gaming Addiction Awareness

While most people play for fun, gambling issues are a serious health concern for some. We use an internal system to flag risky behavior, such as repeated losses or signs of distress during chats with our staff. If our system identifies a problem, our customer service team will contact you to discuss self-limitation or exclusion options. We encourage all players to personalize their approach using these tools:

  • Spend and Deposit Limits: Set a cap on how much money you can use;
  • Session Time Limits: Control how long you stay logged in;
  • Time-Out: Take a temporary break from one day to six weeks to cool off.

Self-Control Tips

Compulsive gambling is a real challenge, and we suggest you take a self-test to check your involvement level. You can find a detailed 20-question test at gamblersanonymous.org. Use these tips to keep your play healthy:

  • Never borrow money to gamble;
  • Decide on a loss budget before you start and stick to it;
  • Treat gambling as a game, not a way to make money;
  • Take frequent breaks and find other hobbies;
  • Avoid play when you feel stressed, troubled, or upset.

Self-Exclusion Options

If playing stops being fun and starts to feel like an obsession, you should use our voluntary self-exclusion option. Contact our support team via email or chat to stop your access to the site and services for a specific period.

  • Self-exclusion means you cannot create new accounts, place wagers, or deposit funds;
  • We will stop sending you all marketing and promotional materials during this time;
  • We strongly advise you to speak with a mental health professional or contact help centers like Gambling Therapy at www.gamblingtherapy.org.

Operator Actions

Our team reserves the right to impose exclusion on any player who shows signs of mental illness or excessive dependence on gambling. To ensure your safety, we may keep accounts closed or deny requests to reactivate a profile if we believe there is still a risk. We address problem gambling immediately and offer our full support to any player with concerns.

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