Self-Exclusion

If you ever feel stressed or face financial pressure, we suggest you step away from our bookies to cool off. Taking a distance from the activity helps you regain perspective. For those who find it hard to stop or feel an addiction is starting, we offer more serious tools to help you stay safe. One of the most effective methods is a voluntary self-exclusion, which stops your access for a set time or even indefinitely.

Our internal systems work constantly to identify players who might be at risk. We flag accounts that show repeated losses or users who seem distressed or aggressive when they talk to our staff. If we notice these signs, our support team will reach out to you. During this conversation, we can discuss activating deposit limits or full exclusion to protect your mental and financial health.

If you feel your control is slipping, contact our support team immediately through chat or email. You can ask to block your access to all gambling activities for a specific duration. Once you make this request, we also take steps to stop all marketing and promotional emails from reaching your inbox.

We strongly encourage you to talk to a health professional to get a handle on your habits. There are many organizations ready to provide free and confidential counseling, such as:

• Gamblers Anonymous: https://www.gamblersanonymous.org.uk/;
• Gambling Therapy: https://www.gamblingtherapy.org/.

When you enter self-exclusion, you cannot deposit funds, place bets, or open any new accounts on our gambling sites. Please remember that you cannot shorten the exclusion time or change the terms once they start. We will send you an email when the period ends to let you know your account is active again. Our team also reserves the right to block any player who shows signs of mental distress or a heavy dependence on gambling based on our own assessment.